Nationwide customers unable to send or receive money just days before Christmas

Nationwide customers are unable to send or receive money just days before Christmas.

According to the building society, there is a “delay” to the transactions – but there is no need to resend them.

However, Nationwide said that direct debits and standing orders are working as normal, and that people can continue to use their cards to pay in shops and withdraw money from ATMs.

Image: The message shown on the Nationwide website

According to the company’s social media account, there is no timescale for when usual services will return.

The firm is asking people to check the service status of the system on their website.


A Nationwide spokesperson said: “Unfortunately, there is currently a delay on outbound payments reaching people’s accounts as well as inbound payments reaching Nationwide current accounts.

“We are working hard to resolve the issue and apologise for any inconvenience caused.

More on Banking

Atom bank switches to four-day week for staff in flexible working move

Jes Staley: Barclays boss steps down after Jeffrey Epstein inquiry by UK regulators

‘Lows of recent quarters are behind us’: HSBC posts 74% rise in Q3 profit

Related Topics:

“There is no need for people to resend payments and these will be processed as soon as possible.

“All other services are working normally, and members can continue to use their cards to pay for goods and services, access the Internet Bank and Banking App and withdraw cash from ATMs.”

@AskNationwide just messing me about with no payments going into the bank, how am I suppose to get Christmas presents brought

— Allysha (@allyshacrow) December 21, 2021

@AskNationwide I can see your stuck here, but I’ve no gas and my electric will run out in an hour. Will this be fixed today at least? I’ve a child and it’s cold I’ve no other way of putting gas on or electric this is my only account

— Melanie Bradley (@MelBradley79) December 21, 2021

@AskNationwide so at time of writing my wages can’t be put into my account but DD’s & SO’s can still come out? In order to pay these I need funnily enough my wages? If this issue is not resolved will @AskNationwide be covering fees for late payments etc?

— Gavin Corrigan (@GavinCorrigan) December 21, 2021

With Christmas in just four days, people are understandably concerned about being able to get their shopping done.

There were also concerns about people being able to receive wages – especially with some companies advancing payment to help with festive purchases.